Last updated: 01/09/2025

At MALLEE Fragrances, we aim to get your order to you as quickly and safely as possible. This Shipping Policy outlines how we process, ship, and deliver your products.

1. Order Processing

• Orders are processed within 1–3 business days after payment is received.

• You will receive a confirmation email once your order has been dispatched, including tracking details (where available).

• Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Within Australia

• We ship Australia-wide using trusted courier and postal partners.

• Standard delivery usually takes 3–7 business days, depending on your location.

• Express shipping may be available at checkout for an additional cost.

• Rural or remote areas may experience longer delivery times.

3. International Shipping

• Currently, MALLEE ships within Australia only.

4. Shipping Costs

• Shipping costs are calculated at checkout based on your location and chosen delivery method.

• Free shipping may be offered from time to time as part of promotions.

5. Delivery Issues

• Once an order has been shipped, MALLEE is not responsible for delays caused by courier services, customs, weather, or other factors beyond our control.

• If your package is lost, damaged, or delayed, please contact us and we’ll do our best to assist.

• Customers are responsible for ensuring delivery details are correct at the time of order.

6. Risk of Loss

• All orders are carefully packed before dispatch.

• Risk of loss or damage passes to the customer once the order has been handed over to the courier.

7. Click & Collect (if applicable)

[Optional section if you’ll offer local pickup in the future — I can draft this if you plan to sell at markets, pop-ups, or a studio.]

8. Contact Us

For questions about shipping or your order status, contact us here.

MALLEE Parfum
ABN: 24372347742